Member Support

We are here to assist you with any inquiries regarding your membership and services.

Contact Your Member Relations Team

For all service inquiries, account assistance, membership questions, and concierge requests, please reach out to your dedicated Member Relations Director.

In-App Support

You can also speak directly with Thomas, your AI-powered Member Relations Director, available 24/7 within the BPC Private Reserve app.

Access Thomas via: Services → Elite Secretary → Thomas

Support Hours

Member RelationsSunday - Thursday
Email ResponseWithin 24 hours
AI Assistant (Thomas)24/7

Mailing Address

Black Pearl Capital Ltd

United Kingdom

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